Author: Ramneet Kaur

AVETMISS ERROR – Survey Contact Status must not be blank

Before you start

This error appears when the Survey Contact Status for a student is blank on the Student Entry screen.


How to fix this error?

To fix this error, you can go to TEAMS > Student > General > Student Entry screen and open the problematic student.


Go to the AVETMISS tab. Here you can update the Survey Contact Status and save the screen. It will remove the error.


You can also update the Survey Contact Status in bulk from Bulk Student(s) AVETMISS + Other Setting screens (TEAMS > Setup > Financial > Bulk Student(s) AVETMISS + Other Settings)


Enter the parameters and click on the eye button.


On the Search Result tab, select the Survey contact status for the students and click on the Save button.


If you want to update a specific survey contact status to a group/batch of students which are appearing on a page then select the appropriate survey contact status from the red highlighted dropdown and click on the Save button.

Do the same process for the other students who are on other pages.

Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!

Invalid Delivery Mode/Predominant Delivery Mode/Outcome Identifier Combination

Invalid Delivery Mode/Predominant Delivery Mode/Outcome Identifier Combination

How to fix this validation error?

1. Login to TEAMS.

2. Open the student enrolment in enrolment centre (TEAMS > Student > Enrolment Centre) for which you want to fix this error.

3. Open student result screen (Enrolment centre > Academic menu > Student results).

4. Click on Delivery Type (2018) button (as highlighted in the below screen shot).


5. Enter the correct values in the Internal, External or Workplace fields.

6. The system will automatically calculate the Pre-dominant delivery mode based upon the values entered for Internal, External or Workplace.

7. Kindly hit the Save button to save the changes.

Note: The below examples are just to give you a hint that how to update the Internal, External and Workplace fields.

You need to update the fields based on student’s result type.

1. If the result is Competent (20), the delivery type is Classroom based (10) than update 100 in the Internal field.

2. If the result is Not Yet Competent (30), the delivery type is Electronic based (20) than update 100 in the External field.

3. If the result is Competent (20), the delivery type is Employment based (30) than update 100 in the Workplace field.


Kindly re – generate the Export after fixing all of these error.

Staff/Employee Contract Generation

You can either watch the below video or read the step by step guide.

With the continued effort to make TEAMS more efficient and smart for you, we always try to make changes and add new things to TEAMS. 

Staff/Employee contracts are an integral part of an organisation. Contract management proves to be a very time-consuming element of business, which facilitates the need for an effective and automated contract management system. TEAMS manages your student’s data but now TEAMS can help you to have those contracts generated for your staff to make your life easy. With keeping everything in mind, we have introduced a new tab for you to capture your staff contracts details.

New Tab

On the user entry screen (TEAMS > Setup > Organisation), a new tab has been introduced as HR with below data entry fields:

  • First Name
  • Last Name
  • Contract Start Date
  • Contract End Date
  • Signed Contract Due Date
  • Job Title
  • Employment Type
  • Weekly Hours
  • Annual Package
  • Hourly Rate

The above-mentioned fields are not mandatory i.e. you can save screen without filling any information.

First Name: You can enter the first name of the staff/employee.

Last Name: You can enter the last name of the staff/employee.

Contract Start Date: You can enter the start date of the staff contract.

Contract End Date: You can enter the last day of the staff contract.

Signed Contract Due Date: It is used to capture the due date of the contract i.e a date by which your staff should sign the contract.

Job Title: You can add as many as job titles from the user code screen (TEAMS > Setup > Organisation). On the User codes screen, select Code Type as Position and then you can create the job titles / positions as follows: 

The positions created on this screen will become Job Title drop down options.

You can select the Job Title as per your staff/employee designation.

Employment Type: This is also a drop-down, you can create drop-down options from the user code screen for code type as employment type.

Examples: Full Time, Part Time, Casual, Probation etc.

Weekly Hours: You can update hours per week for the staff/employee here.

Annual Package: A text field to enter the annual income. The system will automatically add $ (dollar) symbol in the beginning of the amount and , (comma) as per the number format.

Hourly Rate: It is used to update the rate per hour for the staff/employee here. It is same as Annual Package field.

In this way, you can update contract related information in these data entry fields.

Staff Employment Contract Report

Once you have updated data into these fields then you can have these fields printed into the Staff Employment Contract report. When you are on the report templates screen, search for the report as Staff Employment Contract. You can download the original TEAMS  template which is UserMailMerge.dot. 

All of the fields which are on the HR tab of User entry screen have been added as merge fields into the report as follows:

You can add these merge fields into your customised staff contract and upload it to report template screen. 

How to generate the Staff Employment Contract

To generate the report, you need to make sure that Address fields are updated for the user for which you want to generate the report. 

You can’t leave the address fields empty because then you won’t be able to load the user for which you want to generate the contracts.

Now, go to TEAMS > Marketing > Merges > Mail Merge. When the screen opens, select the object as User and click Next.

Look for the user from username lookup for which you want to generate the report. You can generate this report for more than one user too.

Once you have selected the user, click Next. You will be directed towards the Mail Merge Step 3 – Mail Merge selection screen where you’ll see your selected users.

On the Mail Merge Step 3 – Message Selection, select the custom template i.e. which you have uploaded in the report template screen for Staff Employment Contract report and then click on the Finish button.

See below the screenshot of the generated report for new merge fields.

Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85.
We’re happy to help!

TEAMS Client Update 30th October 2019

This TEAMS client update

was released on

Wednesday, 30th October 2019

What is in this Update?

Whats new

In this update, we have introduced a new logic in the system which won’t allow a user to edit an agent if there is commission payment.

We strongly recommend that you introduce a TEAMS update process where someone at your RTO regularly reads the Newsletters that we send prior to a TEAMS update, to identify the following:

Any critical changes for compliance or the system that may require you to do something in TEAMS or notify other users of TEAMS about

  • What has been changed in the system
  • What new features are being added to the system, that you and other staff may wish to use

By following this update process your business will always be up to date with what TEAMS can offer and take those new features to the relevant decision makers for review and consideration.

We will also warn you of new items (screens and processes) or changes that we have made for compliance reasons and when necessary we will mark them as urgent, where you are required to change or add something to your processes in TEAMS to meet the compliance requirements.

Major Change

Edit Agent

On the enrolment centre’s edit agent screen, we have added a new logic.

If you have any further questions or encounter an issue, please contact our support staff on 1300 85 05 85 or support@rtosoftware.com.au

Have a great day!