Category: FAQ

Could you please advise whether the AVETMISS data under cancelled enrolments will be reported ?

If an enrolment has been cancelled in TEAMS then that enrolment will not be reported in any of the AVETMISS NAT files or AVETMISS Submissions.

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Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!

Frequently Asked Questions (FAQs)

How to customise Report Templates in TEAMS

How to Start an Enrolment in TEAMS

How to Start Enrolments in BULK

How to configure Internet Explorer settings for TEAMS

How to generate a list of student enrolments who are meant to START in future

How to generate a list of student enrolments who are meant to FINISH

How to mark results for an individual enrolment

How to mark results in BULK

How to enter a new student in TEAMS

How to create an Account Manager in TEAMS

How to create User Codes in TEAMS

How to assign User and Group Permissions in TEAMS

How to send Surveys from TEAMS

How to create Agent Commission Templates in TEAMS

How to generate AVETMISS Export from TEAMS

How to Mark results in TEAMS

How to create Users in TEAMS

How to create a Timetable in TEAMS

How to create Invoice Templates in TEAMS

How to generate a list of all the current students in TEAMS

How to generate a list of Student Receipts in TEAMS

How to generate a list of Student Invoices in TEAMS

How to generate a list of Overdue Fees in TEAMS

FAQ – Query about a report which shows all Intervention strategies for a student with multiple enrolments

For a report based on Interventions, a user can try generating the Intervention Status Report (TEAMS > Student > General Reports II > Intervention Status Report). This report can be generated for a single enrolment or a single student or by entering a date range so that the report picks up all the interventions within the date range which has been entered.

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Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!

FAQ – How to create an Agent Type in TEAMS?

A user can go to TEAMS > Setup > Organisation > User Code Screen and select code type as Agent Type and then you can create a new agent type from this screen. If you wish to enter Notes as to why a user would use this specific User Code then you may do so. The type of notes you would enter here may include why you would use this field or to give more information than the Name allows.

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Don’t forget to select the SAVE ENTRY icon in the top left hand corner of the screen to SAVE what you have just entered. If you close out of the screen before selecting your entry will NOT be saved. Also, to create a new entry you MUST select the NEW ENTRY icon in the top left hand corner of the screen so the screen can be refreshed and ready for the next entry. If you leave your current information in the screen and type over it you are MODIFYING the entry.

Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!