FAQ – Incorrect Agent Commission being calculated

An agent is eligible to claim 25% commission on this Hospitality course: SIT60307 as 25% commission template is linked to the agent. However the agent commission in the invoice is being showed as 30% ($924 including GST). The amount should be $770.

The Agent Commission amount is appearing incorrect because the commission template linked to the agent was changed 24/01/2011 as shown below in the Audit Log Tab of the Agent Entry Screen of the same agent but this proposal was created on 19/01/2011 which means that the commission template was changed after the proposal was created. Hence, the agent commission has changed.

Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!