System Configuration – How to install the TEAMS Report Component and Upload Documents files on your computer?

This article describes how to Customise Report Templates from Report Template Screen.

Before You Start


In TEAMS we have reports that generate either to MS Word or MS Excel. We also have two different ways our reports will generate that is:

Server Side – This means when you select the Generate button in the report parameter screen it goes to our servers and will be generated. When this happens you will be redirected to the Report Centre where you will see the report and it’s status and once it is generated you can download it by selecting the report name as it becomes a hyperlink

OR

Client Side – This is the old way of generating reports and is being phased out. If a report still is generated this way it means TEAMS will talk directly to your computer and open MS Word or MS Excel to update it with all the relevant data based on the parameters you selected to print the report on. When this happens TEAMS relies on a special file being installed on your computer so that it can actually talk to MS Word or MS Excel to print the report. If you don’t install this file you can’t use the report.

IMPORTANT: You must get this file installed on your computer by someone who has logged in as the Administrator on your computer and they must follow the steps below.

Customise  Report Templates


We have included two files to be installed on your computer in these steps, one for the reports as explained and the other is so you can upload documents into TEAMS from your computer or network. If you do not install this other file you will not be able to browse and select files to upload. Again, this file must also be installed while you are logged in as an Administrator on your computer.

Step 1 – Open Internet Explorer and type your TEAMS site address and add Forward Slash(/)rc.zip i.e – {Your TEAMS site URL}/rc.zip and press Enter. Internet explorer will prompt you to Open, Save and Cancel the file. Save this file on C Drive of the computer.

Step 2 – Open C Drive of the computer and check the downloaded file i.e – rc.zip. Right click on rc.zip folder and extract all its components on rc folder.

Step 3 – Open rc folder, select RegisterRc which is a batch file. Right click on this file and select Run as a administrator. Click OK button then this file will be executed on your computer.

Note: Make sure you logged in as Administrator on your computer

Step 4 – Now the next file to execute is xupload.ocx. This file is necessary to upload documents in TEAMS. Right click on this file and select Open with… and then click on More options. A pop menu will display, click on Look for another app on this PC.

Step 5 – Go to C Drive of the computer and search Windows folder. In this folder, find and open another folder named System32. In this folder, select the file regsvr32.exe.

Step 6 – After selecting the file regsvr32.exe, click on Open. A dialog box will appears which will shows that xupload.ocx file has successfully been executed on the computer.

Once you have completed all of the above steps, log into TEAMS and you should be able to run Client Side reports and upload documents successfully into TEAMS.

Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!