Tag: System Configuration

How to configure Internet Explorer settings for TEAMS​

WARNING: for every computer or laptop that a user will use TEAMS on, you must set these Internet Explorer settings correctly for TEAMS to work. You must be logged on to the computer/laptop that you configuring IE settings on, as an administrator.

There are number of Internet settings which need to be done for the proper functionality of TEAMS. Follow the below steps for the Internet Explorer settings but make sure you are logged in as an Administrator on your system.

1. Go to Control Panel> Network and Internet>Internet Options:-

2. Select Every time I visit the webpage option, make sure that Disk space to use is not more than 8MB and Click on OK:-

3. In the next step, go to Security tab of the Internet Properties window and select Trusted sites as highlighted below :-

Now click on Sites button which will open the below dialogue window.

There is a text box underneath Add this website to the zone: label, you need to add just *.rtosoftware.com.au and then click on Close button.

4. Furthermore on the very same window, click on Custom Level button as highlighted below:

5. In the Security settings window all the settings need to be enabled except Use Pop-up Blocker option:-

Note: Click Ok after enabling all the settings except Use Pop-up Blocker.

6. In the next step, go to Privacy tab, untick Turn on Pop-up Blocker tick box, if it ticked and click on OK.

7. The last step is to configure the Compatibility View settings, press Alt key from your keyboard, it will display the Menu bar. Select Tools Menu > Compatibility View settings options.

Once the dialog box opens, add TEAMS domain url i.e. rtosoftware.com.au in the Add this website: text box and press Add and close the dialogue window.

System Configuration – How to configure Internet Explorer settings for TEAMS

In this article

Before You Start
How To Configure

This article describes how to configure Internet Explorer settings for TEAMS.

Before You Start

You cannot use TEAMS with any other browser than Internet Explorer. There are some important settings that you must have in place for TEAMS to work.

Please note that you must have Administrators privileges on your login to your computer. If you do not, then you must have someone that has those privileges log in and set them for you.

How To Configure

For configuring these setting follow the below steps:

Step 1 – Open the Control Panel of your computer. In the Control Panel go to the Network and Internet.


Step 2 – Click on Internet Options.


Please Note : Before making any changes to the existing setting, you need to make sure that you logged in as Administrator on the computer otherwise all the options will only be read only and you will not be able to make the required changes.

Step 3 – Internet Properties window will open. Click on the Settings button under Browsing history.


Step 4 –  A new Website Data Settings window will open where you need to select the radio button Every time I visit the webpage. Also make sure the Disk Space to use should not be more then 8 MB. Once these settings are done then click the OK button.

website-data-settingsStep 5 – Click on the Security Tab on Internet Properties window and select the Trusted Sites icon. Click on the Sites button.

internet-prop-trusted-sitesStep 6 –  Trusted sites dialog box will open where you have to add the two IP addresses *.softwaredreams.com.au and *.rtosoftware.com.au

trusted-sitesIMPORTANT: If the tick box for Require server verification (https:) for all sites in this zone is selected then unselect it and then select the Close button.

Step 7 – Click on Custom level button on the Security Tab.


Step 8 – The Security Settings window will be displayed. In the Security Settings window all the settings should be set to Enable except the Use Pop-up Blocker option. Use Pop-up Blocker option should be set as Disable.


Once you have set all the above settings click the OK button and Yes to confirm as below.


Step 9 – Now move to the next tab which is the Privacy tab and make sure that the Turn on Pop-Up Blocker tick-box is blank and click the OK button.


Step 10 – Now the last important setting which has to be completed is the Compatibility View Settings. Open an Internet Explorer Page and press ALT key from the keyboard. A new menu will appear on the top. Click on Tools menu and select Compatibility View Settings.


Step 11 – The Compatibility View settings window will open. Add the two IP addresses *.softwaredreams.com.au and *.rtosoftware.com.au to the Websites you’ve added to Compatibility View section. Click Close button.


Step 12 – Now you can try to open TEAMS by using your site URL and you will be able to access TEAMS without any problem.

Still having trouble?

If you’re having any difficulty or have questions that you can’t find answers to here, please feel free to send us an email at support@rtosoftware.com.au or call us on 1300 85 05 85. We’re happy to help!